Shipping & Returns


We hope you love your ONE PILATES delivery. All of our shipping is sent via Royal Mail Tracked - you will receive confirmation of your tracking number once your order has been packed.

Orders are shipped Monday to Friday between the hours of 9AM and 5PM GMT. This excludes weekend days and UK Bank Holidays.

For full information on all of our shipping rates please see below: 


Standard shipping 2-4 working days: £2.99

Orders over £20: FREE


Standard shipping 2-11 working days: £14.99


Standard shipping 3-17 working days: £23.99



We're sorry if you didn't love your product from ONE PILATES STUDIOS.

For full information on our refund policy, please read below:

To request a return please email us at and state your order number and the reason for your return.

Please note, that we do not cover the cost of postage to return to us.

Please note we only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order.

We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.

Please note that for Collection purchases, individual items cannot be returned separately.

If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.

Refunds will be paid into the account that was used on the original order.

Card refunds can take between 5 - 10 days to show into your account.